All Courses

Introduction to High Reliability

In this course, you’ll learn to: Articulate the key tenets of high reliability. Express the five characteristics of a high-reliability…

Set Strategy (Executive Team Course 1)

In this course, you’ll learn to: Describe how to engage board and executive team members with urgency to commit to…

Transform Culture (All Leadership Course 1)

In this course, you’ll learn to: Describe the important role of transparency in an HRO journey. Ensure a fair process…

Align Teams (Executive Team Course 2)

In this course, you’ll learn to: Identify and foster required leadership characteristics. Clearly communicate the why behind setting quality goals…

Assess Readiness (Executive Team Course 3)

In this course, you’ll learn to: Determine an organization’s readiness for change. Identify strengths that can be leveraged on a…

Standardize Communication (All Leadership Course 2)

In this course, you’ll learn to: Articulate why effective, consistent, standardized communication in healthcare is vital. List standard methods for…

Manage Performance (All Leadership Course 3)

In this course, you’ll learn to: Utilize specific recognition for near miss or harm event reporting to advance your culture…

Develop Your Team (All Leadership Course 4)

In this course, you’ll learn to: Plan to include critical HRO skills into your organization’s leader development efforts. Describe the…

Foster Resilience (All Leadership Course 5)

In this course, you’ll learn how to: Describe the signs and symptoms of Compassion Fatigue. Recall two strategies to reduce…

Improve Processes and Quality (All Leadership Course 6)

In this course, you’ll learn how to: List key HRO tools to help improve flawed operational and care delivery processes.…

Measure Success and Sustain Outcomes (All Leadership Course 7)

In this course, you’ll learn how to: Understand and employ standard measurement tools. Utilize Culture of Safety survey data to…

Report Incidents (All Leadership Course 8)

In this course, you’ll learn how to: Describe the importance of having a solid and verifiable incident reporting system. Utilize…

Utilize Technology (All Leadership Course 9)

In this course, you’ll learn how to: Describe the value of using an online system for tracking, trending and managing…